
Monday Apr 28, 2025
2-22 Experiencing AI for Customer DX Acceleration
These sources discuss the accelerating integration of AI into the workplace, emphasizing a shift towards "Co-Intelligence" and "Superagency," where AI acts as a partner rather than just a tool. They highlight the growing confidence and adoption of AI by employees, particularly millennials, which often surpasses leadership expectations. Major tech CEOs share diverse perspectives, ranging from AI's potential to automate coding and enhance productivity to concerns about its risks and the need for humans to find new roles. Ultimately, the sources showcase the practical application of AI for internal efficiency gains, such as reducing proposal and coding time, and outline a strategy for developing experience-driven AI solutions for customers, particularly in the manufacturing sector, by leveraging a company's own journey with AI tools.
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